At Aquaura Essentials, your satisfaction is our top priority. If you need to return a product, please follow our Return Policy outlined below to ensure a smooth and efficient process.
1. Return Eligibility
Timeframe: Returns must be initiated within 7 days from the date of purchase. To be eligible for a return, we must receive the product within this period.
Condition: To qualify for a return, products must be unused, unopened, and in their original packaging. Products that have been used, opened, or damaged cannot be returned.
2. How to Initiate a Return
To start a return, please follow these steps:
Contact Us: Reach out to our customer service team at aquaura.essentials@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed with the return.
Prepare the Item: Ensure the item is securely packaged in its original packaging. Include the Return Authorization Number and a copy of your original receipt or proof of purchase inside the package.
Ship the Item: Send the return package to the address provided in the Return Authorization instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account.
Exchanges: If you would like to exchange an item, please indicate this when you contact us. Exchanges are subject to product availability. If the item you want to exchange for is out of stock, we will issue a refund instead.
4. Defective or Damaged Items
If you receive a defective or damaged product, please notify us immediately at aquaura.essentials@gmail.com. We will arrange for a replacement or issue a refund and cover any return shipping costs.
5. Non-Returnable Items
Certain items are not eligible for return, including:
Products marked as final sale.
Items purchased from unauthorized sellers or resellers.
6. Process for Returns
Inspection: All returned items will be inspected upon receipt. We reserve the right to refuse returns that do not meet our policy criteria.
Restocking Fees: In some cases, a restocking fee may apply. This will be communicated to you before processing your return.
7. Contact Information
For questions, or concerns, or to initiate a return, please contact our customer service team at aquaura.essentials@gmail.com. We are here to assist you and ensure your satisfaction with Aquaura Essentials.
8. Policy Updates
We may update this Return Policy from time to time. Any changes will be posted on our website, and your continued use of our services signifies your acceptance of the updated policy.
