1. Eligibility for Refunds – Refunds are only applicable to products purchased directly from Aquaura Essentials or from authorized retail platforms.

Products must be returned within 7 days of receipt.
The product must be unused, unopened, and in the same condition as received, along with the original packaging.

2. Non-Refundable Items
Certain items are not eligible for refunds: Products that have been used, damaged, or opened after delivery.
Custom or bulk orders, unless they are found defective upon delivery.

3. Refund Process – To initiate a refund, please get in touch with our customer support team at help@aquauraessentials.com within the return window.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Return Shipping – The customer is responsible for return shipping costs unless the product is defective or was damaged during transit.
If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the shipping costs.

5. Damaged or Defective Products – If you receive a damaged or defective product, please contact us immediately with photographic proof, and we will arrange for a replacement or refund at no extra cost to you.

6. Contact Us – For any refund-related inquiries, please reach out to us at:

Email: aquauara.essentials@gmail.com
Phone: +91-9773771881
Address: 26, Muir Road, Rajapur, Civil Lines, Allahabad – 211002, Uttar Pradesh

We appreciate your trust in Aquaura Essentials and are committed to providing you with high-quality products and services.